Membership Check Printing Vendor
The Board of
Directors & the Management Team of Leyden Credit Union have made the decision to partner with a new vendor to provide personal &
business check printing services to our membership.
The new vendor will allow Leyden Credit Union to provide
check printing services to our members at more favorable costs compared
to our existing vendor relationship.
We've created this Q&A (or FAQ) to hopefully answer
most member questions. Members are welcome to ask any unanswered
questions by calling the office or
by email at firstname.lastname@example.org.
Here are some highlights:
Simplified base price for most check
Over 50 check styles to choose from.
150 checks per order/pack (up from
Each order/pack includes a register,
vinyl cover & check box.*
All existing checks from prior orders
can still to be used without worries.
* Each order/pack will now include a replacement vinyl
check book cover and collapsible box to store your unused checks. These
additional items are not supplied today with existing check orders.
Q: Why are
we changing check printing vendors?
A: The change is being made to save our
members money in their check printing costs while still providing a
large selection of styles and quality service.
Q: What vendor is used now and who is the new vendor?
currently use Liberty (now part of HarlandClarke) for member check orders today. We
will be changing to Legacy Member Services.
Q: When is the change going to be made?
A: We will begin ordering checks with the
new vendor on February 1, 2014. All check orders placed before
then will continue to be placed with our existing vendor using existing
check styles at current prices.
Q: Can I still use my existing checks?
A: Yes! Any checks you still have from
prior check orders can still be used. There is no need to stop using
your existing checks and there is no need to order new checks because of
this vendor change.
Q: Can I still order the same check style I have now?
A: Possibly. A lot of "standard" check
styles continue to be available, these are sometimes referred as Safety
Checks in green, yellow, or blue. Many other styles are vendor-specific
due to licensing agreements or vendor inventories.
There is a chance a new check style will need to be
chosen by you in order to process your order after February 1, 2014.
Leyden CU highly recommends that all members
contact us prior to your next check order to review available check
styles. Available check styles can be previewed
HERE. We will also have selection guides at our office.
Any order form submitted after February 1, 2014
without a new check style code may be delayed while we contact
the member for this information.
Q: But I really, really like my check style. What can I
A: We will
continue to keep our relationship open on a limited basis with our
existing check vendor for those members that wish to keep a specific
We cannot guarantee
how long this relationship will remain open. The vendor has the option
to discontinue their service after February 1, 2014 at any time.
At your option, you may order additional checks now with
your existing check style so you won't need to order again for a while.
Q: Will I need to start my check numbers over again?
A: Probably not. We will have a list of
member check orders from the last 2 years. If you do not supply us with
your ending check number, we may be able to look it up to continue from
your prior order. If it's been more than 2 years since your last order,
we can look at your recent check clearing history and make a close
approximation for your next check order.
Q: Can I order checks from another company?
A: Yes. We've partnered with a vendor as a
convenience to our members that wish to order directly with Leyden Credit Union. You
are not required to order your checks with us, we simply provide the
option if you like.
If you choose to use
an alternative check printing vendor, please contact Leyden Credit Union
FIRST so we can provide you accurate
processing information for your check order. Failing to do so may cause
us to reject your checks if proper account information is not printed on
that your first order placed with an alternate vendor may be delayed for
account verification (required in Illinois).
Q: What is the benefit of ordering my checks with Leyden
Leyden Credit Union arranges & contracts with a selected vendor to
provide competitive pricing & quality service for the benefit of our
members. We also have direct access to service representatives if
Your check orders will
be entered by our staff to ensure accurate account data entry. Also, Legacy Member Services guarantees satisfaction with your order
or they will replace it free of charge.
Q: Will special program checks still be available (VIP,
Senior, Money Market)?
Yes. We will continue to identify members in special program groups that
qualify for those benefits.
Special program checks that use a specific check style will be assigned
a replacement check style from the new vendor catalog. Please ask us if
you wish to review the newly assigned style prior to your next order.
Q: Will there be any impact to my account number or
A: No. This
vendor change is for the printing of your checks only. This has no
impact on your account number, suffix number, or any automated/bill
payments made to your account from other companies.
If you would like to ask a question about
this change, please send it to email@example.com. We will
try to respond to all questions as quickly as possible. If your question
has value to all membership, we may add it to our Q&A here. Thank you.
This page may be updated as the transition process
continues forward and new information is obtained. Please check back.
This Page last updated
October 01, 2013 11:08:20 AM